ResolveAInsight
An AI micro-app that understands banking complaints and gives instant, step-by-step solutions.
The challenge
When people have a problem with their bank, they often wait on the phone for a long time or search through long FAQ pages. Many problems are actually simple, but finding the right answer is slow and frustrating. The goal was to make complaint resolution fast, clear and accessible for everyone.
The approach
I designed ResolveAInsight around a simple flow: choose your bank, describe the problem by text or voice, and get a clear answer. In the background, natural language processing understands and categorises the complaint, then the app shows step-by-step guides, contact details or the nearest branch. When standard answers are not enough, it searches trusted web sources for up-to-date help. Voice input, large fonts and high-contrast colours make it accessible, and user feedback helps the AI get better over time.
The outcome
The project covers the concept, the AI process, a visual identity and the main screens: login, bank selection, complaint dashboard and virtual assistant. It shows how AI can shorten a stressful customer service journey to a few seconds.
Research, flows and final screens.
